This Privacy Policy describes how DigitalFieldGuide.app and its operator, Jozi Trading, LLC, may collect, use, store, and share information in connection with the website, subscription management, and delivery of the managed SaaS service.
We may collect information you provide directly, including contact form submissions, customer names, organisation names, business information, email addresses, support communications, and account-related identifiers for organisational users. We may also receive uploaded PDF content and related documents submitted for review and guide preparation. Basic site and product usage information, device data, and analytics information may also be collected.
We use information to respond to enquiries, provide and operate the service, manage customer accounts, review submitted materials, configure and maintain guides, support organisational users, improve performance, monitor security, communicate about billing or service changes, and comply with legal obligations.
Where applicable, we process information because it is necessary to take steps at your request, perform a contract, operate a legitimate business service, maintain security, meet legal obligations, and support the managed operational reference platform offered to customer organisations.
Payment processing and subscription management may be handled by Paddle or related billing providers acting on our behalf or as independent controllers, depending on the transaction structure. Billing-related information may therefore be collected and processed by Paddle. You should also review Paddle’s own privacy and terms documentation where relevant to understand how payment and subscription data is handled.
We may share information with service providers that help us host the website, deliver the application, provide analytics, manage communications, support customer onboarding, process payments, and maintain security and infrastructure. We do not describe the platform as an open public publishing service and do not disclose customer content for unrelated public distribution purposes.
We retain information for as long as reasonably necessary to provide the service, manage the customer relationship, comply with legal, accounting, and tax obligations, resolve disputes, enforce agreements, and maintain appropriate operational records. Uploaded content and account-related data may be retained for the duration of the subscription and for a reasonable period afterwards unless longer retention is required or justified.
We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Your information may be processed in countries other than your own, depending on hosting, support, and service provider arrangements. Replace this section with your actual international transfer wording and safeguards, if applicable, before production use.
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, or portability relating to personal information. We may need to verify identity and organisational authority before responding. Some rights may be limited where information is needed for contractual, security, compliance, or record-keeping reasons.
Privacy questions or requests should be sent to team@digitalfieldguide.app. DigitalFieldGuide.app is operated by Jozi Trading, LLC, 680 S Cache Street, Suite 100, Jackson, Wyoming 83001. Mailing address: PO Box 9179, Jackson, WY 83002.
